PRIVACY POLICY

Updated on 11th December 2020

Who we are

Our website address is: https://fridaystreetfarm.co.uk/

What personal data we collect and why we collect it

When registering for a loyalty card

If you sign up for a loyalty card, we will store your name, address, email and phone number, which will be used to send you information regarding your loyalty card. Your information will be added to our system and stored securely to collect points for your future purchases.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address, telephone number and billing addresses.

When registering for our mailing list

We collect your name and email address which is added to our database for sending you promotions and news about Friday Street Farm Shop.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both website Administrators and Shop Managers can access:

• Customer information like your name, email address, phone number and billing information.

Our team members have access to this information to send you marketing information regarding promotions and your loyalty card.

 

What we share with others

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Mailchimp

Mailchimp are the third party company we use to store our email database for promtional emails. We share with them your email address and name.

Analytics

Our site uses Google Analytics to keep a track of how customers use our website.

The information Google collects includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. Google also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

 

Who we share your data with

By default WordPress does not share any personal data with anyone.

When you order an item from our website you may opt to pay via a payment processor such as Paypal. Paypals privacy policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

 

Contact information

If you have any queries you can contact Friday Street Farm at the following email address: enquiries@fridaystfarm.co.uk

Postal address: Friday Street Farm Shop, Farnham, Saxmundham, Suffolk IP17 1JX